FAQ

$50 Minimum Order | $200 Min. Order For Pre-Paid Freight| Daily cut off time: 3:00 pm (PST)

P: 800.581.0724 | F: 800.903.9724 | support@sagwholesale.com

FAQ

What are the hours of operation?
Monday - Friday: 9am - 5pm Pacific Time 

What is the minimum order?
Our minimum order is $50.00 before freight charges.

What is your minimum order for prepaid freight (Free Shipping)?
Our minimum order for Free Shipping is $200.  

When is the daily cut off time for same day shipping?
 
We do our best to pick, pack and ship all orders on the same day however order received
after 3pm Pacific Time might not ship out until the next day.

What is your minimum order for local pick up or delivery?
Our minimum order is $50 but we have a delivery fee of $5.

Can you sell to individual consumers or just Business-to-Business (B2B)?
We only sell to Business to Business.

Why is there sales tax on some items?
We charge local sales tax on all "non-retail" items shipped within State of California.

Do you ship outside the United States?
Sorry, We only ship within the 48 States. 

When will you ship out my order?
We ship all orders within 24hours after receiving payment.

Can I pick up the products at the local distribution center?
Yes, Please contact us support@sagwholesale.com to make arrangements.
Distribution Address:
2401 E. Brundage Lane Unit 2
Bakersfield, CA 93307
Ph: 800-581-0724 

How do I request a copy of my invoices? 
Please contact support@sagwholesale.com or call 800.581.0724 with order or invoice number. 

Can I call or fax my order?
Yes, you may Call, Fax, Email or Click online to place an order.

Where can I download the Fax Order Forms?
Login to your account, select the "Download" tab. This is where you can find all the downloadable forms. If you cannot find what you’re looking for please email us at support@sagwholesale.com.

What forms do I need to submit before my order can be shipped?
1. CA Resale Certificate Form for all California Retailers.
2. SAG Credit Card Auth Form 

What is our buy back policy?
We do not buy back-unsold merchandise. However, we will buy back any defective merchandise within the 90days from the invoice date. Please follow the return policy below in order to return any or all defective/damaged in transit items. All defective items will be inspected before any refund or credit can be issued. If the item is not defective or damaged in transit, NO REFUND or CREDIT WILL BE ISSUED.  

What is your return policy?
Returns accepted only for defective merchandise. 

Please follow these steps to return items:
1. Email customer service at support@sagwholesale.com for Return Authorization (RA).
2. Product must be in original packaging & resalable. 
3. Write the RA number on all four sides of the box.
4.  Credit is issued after receipt of goods at our warehouse.

  • Merchandise Return Address
    SAG Supplies
    Attn: Reruns Dept.
    2401 E. Brundage Ln Unit B
    Bakersfield, CA 93307 

Return freight is customer's responsibility.  

Who do I contact to cancel my order?
If you need to cancel an order, please email us at support@sagwholesale.com as soon as possible.  Orders cannot be canceled once in transit. 

How do I track or check the status of my order?
We will email you the tracking number as soon as your items are shipped. You may also check the status of your order under "My Account" tab or call us 800.581.0724.